Support OpsZendesk / IntercomSlack approvals
Support automation
Reduce backlog and response time by automating triage and drafting resolutions—while keeping human approvals for high-risk actions like refunds, cancellations, and account changes.
Before (manual)
- Agents read every ticket and categorize by hand
- Repeat the same lookups across tools
- Inconsistent responses and missed policy checks
- Escalations happen late
After (automated)
- Auto-triage: intent, priority, sentiment, SLA risk
- Route to the right queue with required context attached
- Draft resolution + run QA checks (policy, tone, completeness)
- Require approval for refunds/cancellations/account changes
Outcome
Faster first response
Outcome
Higher resolution quality
Outcome
Lower backlog
Common integrations
Start with the AI Ops Audit
We'll map your queues, SLA targets, and exception policies—then build a 30-day plan to ship the first automated workflow safely.